Top 5 Innovation Killers - #1

#1: An intolerance of failure. The #1 top tactic for innovation, according to expert innovators, is to ‘experiment fearlessly’. Nothing works first time, so you may as well get it wrong as soon as you can. If you cannot accept failure you are unlikely to see too much innovation, no matter how much money you throw at it.

General Mills Analysis -- simply put, we are not currently set up to 'experiment fearlessly'. We don't have a mindset nor a structure that supports true incubation. Furthermore, when truly transformational opportunities are pursued within our operating division construct, they are somewhat doomed the start, as they are held to the standards of the Division New Product launch hurdles, which have been developed based upon the categories in which we ALREADY compete. As a result, the chances of emerging opportunities (which often have lower volumes and potentially lower margins at first) meeting these hurdles are very slim. We definitely have pockets of disruptive thinking in the organization.....now is the time to put it all together and create the structure and processes required to truly incubate ideas that will ultimately either go away or achieve enough scale to be incorporated into the broader matrix.

Consumers -- will they exist 20 years from now??

The term 'consumer' is such an ingrained part of our culture. There's even an entire industry built around that term -- Consumer Packaged Goods. Yet, the term consumer implies certain behaviors that may not be as relevant down the road. Even though 'consumers' today have much more of a voice than ever in the past, there is still a fairly one-way relationship between the vast majority of manufacturers and these 'consumers'......at a simplistic level, manufacturers make something (yes, with some input from consumers), they tell consumers about it, they make it available, they tell people about it with the hopes that these people will 'consume' it, purchase it again, and tell others about it.

'Consumer' is inherently a passive concept. We talk about getting closer to the consumer, but at the end of day, we (the manufacturer) make the call on what is made and where and when we will make it available (assuming the retailer wants the product).

As society gets more and more comfortable with instant information and instant gratification, what happens to this traditional CPG model? What happens if consumers, not manufacturers, are truly calling the shots and are at the center of the business transaction? Will the term 'consumer' even be relevant? And, as a result, will the Consumer Packaged Goods industry even exist years from now?

Top 5 Innovation Killers - #2

#2 - An excessive customer focus. Professional managers are great at using customer research to improve existing products and services. But, faced with a radically new proposition people are poor predictors of their own future behaviour. In a recent posting on this blog, Italian designer, Alberto Alessi described how he eschews market research and evaluates new ideas in order to help take informed risks and not as a simple yes/no exercise.

General Mills Analysis -- in terms of getting 'close to the consumer' and understanding their needs, General Mills has improved dramatically over the past few years......BUT these efforts are primarily focused on sustaining innovation, not disruptive innovation. We have a strong suite of Consumer Insights tools at our disposal to better understand how consumer view existing products and categories. This allows us to develop and launch successful close-in new products. When it comes to disruptive innovation, however, we have yet to crack the code on fully understanding consumers' latent needs and future behavior. The one potential downfall of our strong Consumer Insights tools is that we tend to rely too heavily on them to answer ALL new products/innovation questions, when in reality we need to introduce an element of intuition and judgment when evaluating transformational/disruptive ideas. The use of these tools to answer all questions is a way to make decisions more objective, which is symptomatic of a risk-averse culture. Can we begin using judgment more often to make key innovation decisions, or does our culture need to first be more open to risk-taking and experimentation before the decision-making changes? Chicken or the egg??

Top 5 Innovation Killers - #3

#3 - A desire for a magic pill, not a daily exercise regime. This requires innovation as a way of life rather than as an isolated change programme. 3M is the avatar of this approach, allowing its developers to spend a proportion of their time on their own development projects as a way of encouraging a stream of bottom-up ideas.

General Mills Analysis -- currently, the word 'innovation' is most often used in reference to new product development. As a result, the idea of innovation is considered to be a separate activity from the core business and functional responsibilities. We currently have a culture of executional excellence, as opposed to a culture of innovation. In other words, while there are pockets of real innovation (primarily driven by our technology organization), innovation is not part of General Mills' organizational DNA (i.e. innovation isn't considered to be part of everybody's responsibilities). Furthermore, we often lack patience when it comes to innovation. When teams do not deliver big results right away, there is a tendency to disband teams, or at the very least, adjust the scope of the team. We need to start inching towards the 3M example above, in which innovation is a way of life.

This is not an insurmountable challenge. As current initiatives continue to gain traction and continue to deliver tangible benefits, Senior Leadership will begin championing (and perhaps mandating?) more innovation across the company. Once that senior leadership support is in place, we will execute against it in a big way. After all, we have a culture of executional excellence......when we align around a goal or objective, we make it happen!

Top 5 Innovation Killers - #4

#4 - An unwillingness to cannibalize sales. The only way to prolong success is, paradoxically, to destroy it and create something even more valuable. Technology companies know that they must consistently add new features at lower prices if they want to stay ahead in the market. The same principles are true in other markets. Gillette has consistently strengthened its leadership in razors through its willingness to make its existing ranges redundant and introduce new, higher performing products and brands.

General Mills analysis -- Apple is the most obvious example of a company that isn't afraid to cannibalize sales with its new products (e.g. Iphone, Ipod, etc.). At General Mills, we factor both margins and incrementality into our go-no go decisions for new products -- the higher the expected incrementality, the more willing we are to 'lean in' on margins. The implied opportunity for Mills is to be more aggressive and intentional in developing offerings that, on one hand, will make current offerings redundant or obsolete, but on the other hand, will keep consumers in the Mills family and away from competitor offerings.

Top 5 Innovation Killers - #5

A recent article by Sterling Performance outlined 5 common 'innovation killers', or things that prevent companies from developing true breakthrough innovation. It's often more interesting and insightful to examine barriers, as opposed to best practices. Over the next few posts, I will share the top 5 list and thoughts on the relevance at General Mills. Let's get right to it with #5:

#5: A reliance on a small cadre of innovators. Relying on a small development team to identify, create and deliver game-changing innovations is unrealistic. You have to cast your net much wider. In the past five years Procter & Gamble has dramatically increased its willingness to work source ideas from and work with external organisations and now aims to develop at least half of its new growth ideas through these external networks.

General Mills analysis - while General Mills has recently been implementing terrific open innovation initiatives, the whole idea of innovation continues to be treated as separate from the core business. Within the operating divisions, there are some 'new products' teams, as well as some 'transformational new products' teams. These teams, in many cases, are isolated from the broader business. Also, the term 'innovation' is primarily associated with new products. As a result, the ITQ group is considered to be the real innovators in the company....and rightfully so! Under PE's leadership, that group has 'done' while other groups continue to 'talk'. We're making strides, but there's continues to be huge upside. For us to continue being a top-tier player, the definition of innovation needs to be broadened beyond new products, and innovation needs to be part of the organization's DNA, not a separate activity worked on by a few teams and functions.

What makes the most innovative companies so innovative?

The recent BCG report that I mentioned in a previous blog post lists the 50 most innovative global companies across industries and the primary reason they were selected to be on this list. Interestingly, only 4 of the top 10 and 17 of the top 50 were cited for 'breakthrough products'. The other common reasons for being on the list are 'innovative processes' (14 out of 50 companies), 'unique customer experiences' (15 out of 50), and 'new and differentiated business models'. So while 'breakthrough products' is still the most common reason for being considered innovative, it is by no means the only reason, nor is it the reason for the majority of innovative companies.

Studies like this help to reinforce the notion that innovation is so much more than just new products.

I wonder...if General Mills were to put as much focus on 'innovative processes', 'unique customer experiences', and 'new and differentiated business models' as it does on product innovation, what types of game-changing innovation could be unlocked??

World Innovation Forum Speaker Notes

Here is additional follow up from the World Innovation Forum in early May -- the official speaker notes from each session. If you do nothing else, read the exec summary on Page 2 for the key takeaways from the 2-day conference.

BCG's annual corporate innovation report

The Boston Consulting Group has released its annual report on the state of corporate innovation. This is good benchmarking as General Mills re-examines its own innovation model. A few of the key takeaways are as follows:

• Innovation remains a strategic priority for the majority of companies, but the number that consider it a top priority is falling
• Companies consider a risk-averse corporate culture and lengthy development times to be the two biggest forces holding down their return on innovation spending
• C-level executives are more satisfied with the return on innovation spending than the rest of the company
• At the majority of companies, there is a void in visible innovation leadership
  

World Innovation Forum Recap

Last week I was in NYC for the World Innovation Forum, which is a conference for folks from industry, academia, the media, and consulting, all focused on innovation. There were terrific speakers, insightful case studies, and opportunities to network with other innovation-minded individuals. I'll let the professional bloggers and tweeters give you a more comprehensive recap (more on that below), but here are some of my favorite insights/principles/quotes that were shared at the conference:

• Next general management model moves from rigid silos to self-forming teams (Cisco CTO)
• Don't start where you are. Position yourself for 2015 and fold the future in vs. extrapolate from today
• Manage the present, selectively forget the past, create the future (Vijay Govindarajan)
• Forget 'best practices' and focus on 'NEXT practices' (Vijay Govindarajan)
• Criteria for strategic intent = direction, motivation, challenge (Vijay Govindarajan)
• If you live by the sword, you'll probably get shot by somebody who doesn't (Vijay Govindarajan)
• Think big, start small, scale up fast (Vijay Govindarajan)
• Expensive failure always results when disruption is framed as technological rather than business model terms (Clayton Christensen)
• Business units can't evolve....but a corporation can! (Clayton Christensen)
• Valuable brands are built around a 'job to be done', not a product category (Clayton Christensen)
• Root cause of ineffective innovation is not framing problem correctly and not having consistent language across company (Clayton Christensen)
• New business units need to be created to handle incubation-phase ideas; existing biz units focused on hitting short-term numbers (Clayton Christensen)
• Most companies are awash in creativity, but it's the process of funding that results in me-too products and conformity (Clayton Christensen)

In addition to these insights, here are a few observations from the conference:

• The Twitter culture is fascinating! I was lucky enough to land a spot in the 'Blogger's Hub' section of the theater, so I was surrounded by bloggers and tweeters covering the event. I was in awe (and at first, quite intimidated!) of the rapid-fire exchange of thoughts and ideas amongst folks who were sitting just a few feet apart. It was also great to see how the Twitter coverage was reaching folks who weren't able to attend the conference. While I'm still new the whole Twitter thing, this conference did help me see the power of Twitter as an idea/info-sharing platform.

• This community of innovators is an extremely open community. It's energizing to see a group of experts who not only are willing to share their expertise, but WANT to share. These experts realize that the only way affect change is to spread the gospel to the masses, and not to restrict the insights to the elite few.
  

• Indian people really represented well at this conference! :)
  

For more detailed summaries of the event, here are some great resources:

• Recap from Braden Kelly, who has a terrific innovation blog
• Andrea Meyer's blog for her company, Working Knowledge
• Several posts by Renee Callahan, who is a leading contributor to a Innosight's blog
• Jeff De Cagna's blog for his company, Principled Innovation
  
• Live Twitter feed from the conference
  

Thanks to all the bloggers/tweeters for being so welcoming and for showing me the ropes! A special shout out to Andrea Meyer, Praveen Gupta, Christine Flanagan, Stuart Miniman, Renee Callahan, and George Levy. It was great meeting all of you!

Creative applications of the Twitter phenomenon

New Twitter-based ideas keep popping up everyday. Here are a couple interesting ones:

A Dutch company using an interface that looks exactly like Twitter to recruit candidates.....they want to hire folks who are savvy with social media, so what better way to screen people than to leverage social media for the application process itself!

A Twitter-based online dating service.....it was only a matter of time!

What Makes a Successful Chief Innovation Officer?

Interesting overview of the skills required to be an effective Chief Innovation Officer, a role that has really only emerged in the past five years.

A magazine made just for you

Three partnering brands (Time, Lexus, Amex) are letting consumers create their own personalised magazine. Dubbed "Mine," the free mag invites readers to choose editorial content from five of eight select publications. 'Mine' can be delivered either via regular mail or via email......and best of all, it's FREE!

New Revenue Stream for Companies

Desk Space Genie helps businesses make a bit of money from their unused office space and enables cash-strapped freelancers and othersmall businesses to become more established. Not a bad way for companies laying off employees to benefit from the suddenly-available office space.

Road Trip Music Planner

This new website gives you a recommended playlist based on your road trip. I haven’t played around with it much, but after you input your start and end points, it recommends a playlist, and then you can export it into Itunes……pretty slick.